What our Clients are Saying About Working with Deerhurst
"All resort staff were friendly, courteous and helpful"
On behalf of the course directors, Dr. Gary Chaimowitz and Dr. Michael Pare, the Faculty, and learners affiliated with the McMaster Muskoka Seminars, I wish to take the opportunity to express our appreciation to you for all of your work to help make the series an overwhelming success!
The Deerhurst resort staff deserve recognition for their exceptional customer service skills. Throughout all aspects of our experience at the resort, from interactions with staff at the front desk, with porters, shuttle drivers, housekeeping, food service/catering, activities desk, general store and pool staff, we observed a dedication to responding to, and anticipating the needs of all of the guests.
All resort staff were friendly, courteous, and helpful. At all times, I felt that staff were willing to go above and beyond to manage our needs, helping to problem solve the unexpected, and provide the practical assistance to allow the seminars to run as smoothly as possible.
The PSAV staff, Paul and Gary, were extraordinary! They were reliable, and effectively managed the unexpected technical needs or minor problems, with efficiency, a sense of humour, allowing all Faculty to feel at ease with their support and “can do” attitude.
Congratulations to all of you, on cultivating a fantastic team atmosphere, where staff work together to collectively support a positive experience for the guests. A very sincere Thank You!
Jyoti Kapur, McMasters Muskoka Seminars, August 2015
"It was a pleasure to feel so welcomed"
I am writing to tell you how impressed I was with Deerhurst Resort during my recent stay attending the CSAE Trillium Chapter Summer Summit July 8 - 10. What truly impressed me was the food and service! I don’t remember ever having such a quick buffet line up experience and such amazingly great food! The staff at every level couldn’t do enough for us. It was a pleasure to feel so welcome. My room in the main building was extremely comfortable, and logging on to the complementary internet was quick and effortless. The evening you hosted us on the beach was awesome. Again, courteous service and fabulous food - and on open bar - that just topped it off (as did the huge 10th anniversary cake).
I will highly recommend Deerhurst to my association clients, professional colleagues, friends and family - heck even strangers! Congratulations on getting it right in every way. Hats off to the chefs too!
Keep up the good work,
Paulette Vinette, Solution Studio Inc, July 2015
"Everyone LOVED the food and dining experience!"
We came, we played, we trained and we conquered!!! It was a full and busy weekend in Muskoka for us and for our athletes and I am so sorry that we did not get a chance to visit with you to thank you personally. We were packed busy from the moment we checked in to the moment we checked out this morning.
We had 2 great meals at the Eclipse dining room - 20 buffets for each meal and everyone LOVED the food and the dining experience! The meeting room was nicely set up and it literally was “plug and play” - we had no problems at all! The notepads and water were much appreciated. And thank you very much for the terrific room you put Dave and I into. We didn’t realize how much stuff we brought for the camp until we laid it all out and that big meeting table was just perfect for us to work at and get organized.
And Sunday night, once the camp was all done, was a welcomed rest for us and we had the opportunity to take a breath and see Deerhurst as a resort rather than a training ground.
Thank you and your staff for making us welcome.
Lisa Bentley, July 2015
"Great time for our team to get away.."
Just wanted to shoot a quick thank you to you and your team for making our stay at Deerhurst such a success. Everyone was thrilled with our 3 days there (many notes going around about working the rest of the week from Deerhurst) and it was a great time for our team to get away for a few days and enjoy your fantastic facility.
Google, June 2015
"Everything just "happened" so easily..."
Deerhurst Folks .. Amazing job this past weekend .. and thanks in advance for all the support in setting up, organizing and working with me on all my requests. Everything just “happened” so easily .. and I know that only happens through a lot of good work from a lot of good people.
The entire team, make dealing with a large resort, seem like a small company in the way things get done quickly & well. Thanks again.
I look forward to working with you all again next year.
Balance Pointy, May 2015
"Everyone was leaving happy..."
Thank you and your staff for the hard work that helped making our convention a very successful event. I have received nothing but compliments throughout the whole event. Everyone was leaving happy. The meeting rooms were well organized and meals quite tasty. John did a great job controlling the food presentation, and of course my compliments to the chef. Gary and Paul (PSAV) were amazing and their flawless work made me and the bank look and sound better on the stage. It was a pleasure working with all of you.
J.D. Barnes Limited, March 2015
"An amazing success!..."
Thank you and the resort for helping make our sales conference an amazing success! We had two great days of business sessions and both of the team building events were so much fun! You and your team should be commended on your great customer service. Special shout outs to the lovely lady who set up our meals and breakouts, the very caring a patient gentlemen who assisted with our AV in all of our rooms, all of the chef’s on night one and Mark and Danielle who were just so much fun during our cyber scavenger hunts. They truly went above and beyond to make our experiences a very positive one.
Caldic Canada, March 2015
I would just like to say, our group had a WONDERFUL time. Everyone enjoyed their food, rooms and show!! They are already asking us to organize another one for them. Thank you very much for all your help, I look forward to doing more business with Deerhurst.
OLG, March 2015
I just want to give you and your entire team a huge “THANK YOU” for all your hard work and dedication with the JJMC National Training Meeting. We had a debrief with the client about 10 days ago and the feedback was so embarrassing – they had only amazing positive things to say about the entire program. They were totally impressed with the fact that the service at Deerhurst Resort surpassed their expectations, from all angels, customer service, food and beverage, housekeeping down to reconciliation. They were also very pleased with how seamless we made the process. I think we did well at demonstration that we were a unified team in partnership with the same end goal, which was for JJMC to have a very successful memorable meeting, which we did just that. Special thanks to the Chef for his creativity and flexibility and always willing to go above and beyond to accommodate all requests. And we totally appreciated his input from the planning stages as well. Thank you once again, it was a pleasure working with you and I look forward to future events at Deerhurst Resort.
Conference Management onsite for Johnson & Johnson Medical Companies, February 2014
"Couldn't have picked a better location..."
Everything went perfect. We couldn't have picked a better location to hold our meeting. Everyone was very impressed with the quality of service and how pleasant all of the Deerhurst employees were. I also had at least 5 people comment to me how comfortable the beds were. One person asked if I could get them the mattress make and model they were so impressed with it. Thank you for all your help getting this set up, it was great. I would definitely recommend Deerhurst to anyone planning a meeting or even a vacation.
Kenworth Toronto, March 2014
Wanted to say a BIG thank you to all the staff at Deerhurst - the meeting went flawless and the staff were fantastic and would like to mention what a great employee you have in Pat Bowen - she made it with the weather and was by my side throughout the entire time. Please ensure she gets a "special" thank you from the Alcon team.
Look forward to working with Deerhurst again in the future - still a GREAT property!
CWT M&E onsite at Alcon Canada, November 2014
On behalf of the Ontario Public School Boards’ Association, I am writing to let you know how pleased we were with the service we received from Deerhurst Resort in June this year. From my first meeting with you to the end of the conference, the whole event flowed smoothly…any last minute requests made to staff on site, during the conference, were attended to calmly and quickly. The banquet team during the day and in the evening were extremely pleasant to deal with and attentive to details. A huge thank you goes to Paul Mabee and the staff from PSAV. Paul went out of his way to accommodate request made by our presenters and worked with me to keep our budget within our limited range. The staff were extremely efficient, courteous, helpful and very pleasant to deal with throughout the conference. Our sincere appreciation and thanks must go to your staff who contributed to the success of this event! We look forward to returning for another event in the future!
Ontario Public School Boards' Association, July 2013